South Coast Bikes Logo

FAQ

Answers to frequently asked questions.

Where is your shop? When are you open?
Glad you asked. We’re not actually a shop, just a workshop. While you’re welcome to drop your bike off if you want to, you won’t find any bikes and accessories for sale. Just a bunch of talented blokes making bikes work brilliantly again. Why not save yourself the bother and let us pick up your bike and bring it back for free?
How much does a service cost?
Some bikes need more work than others so we think the fairest way is to charge by the hour, plus parts. The average labour charge for a service is usually between £60 - £80. We always give you a free, accurate, no-obligation estimate before we take your bike away so you won’t get any big surprises when we bring it back. (Apart from how brilliantly it’s running.)
Can I drop my bike off and/or collect it?
Of course! But please make an appointment first. And have a look at the first FAQ above.
The bike shop I went to says my bike’s not worth repairing and I should buy a new one. Is this true?
In our experience very, very few bikes cannot be repaired. And bike shops love selling shiny new bikes. You wouldn’t be the first to come to us with a bike that’s been sniffed at by a bike shop but that we’ve been able to whip back into shape. Give us a call and we'll come and take a look at your bike for free and let you know.
Do you add VAT to the price you quote?
No. VAT is included in our prices.
How about obscure parts and repairs?
No problem. We hold a wide range of parts and accessories and have a wide variety of suppliers so we can usually track down even the most obscure parts. Plus we love a challenge. Bring it on!
How soon can you service my bike?
This depends on the time of year. From October to February pick up is usually possible within 24 - 48 hours. Between March and September it can be between 1 and 5 days depending on how busy we are. We time our pick-ups like this so we only need to keep your bike for 24 hours (in 90% of cases) and you spend as little time as possible off the road.
Give us a call and we’ll bend over backwards to help but in the spring and summer it’s better to book 5 days in advance if you can.
How long will you need my bike?
90% of bikes are ready for delivery the day after collection.
Can you give accurate pick up and drop off times?
Yes, to the nearest half hour. If we're delayed for any reason you'll get a call. You can find out more about it here Collections and Deliveries
I'm at work all day, when can you pick up my bike?
We collect and deliver any time from 8am to 7.30pm, seven days a week. We’re also happy to pick up from one address and deliver to another, including your workplace, if it helps. Have a look here. Collections and Deliveries
Do you buy bikes?
Sorry, we don't buy bikes. If you have a second-hand bike to sell try the Friday-Ad, eBay, Gumtree or a local second-hand bike shop.
Do you sell bikes?
We’re a workshop not a shop shop, so we don't sell off-the-peg bikes. However we do create unique and amazing Specialbikes. which our happy clients tell us are even better than a new bike.
Do you clean my bike?
Yes, it’s all part of the service. Removing dirt, grime and accumulated gunk is essential for the smooth running of your bike. It doesn't take long once it's in the stand and the look of amazement on some customers' faces when they get it back is well worth it.
Is my bike safe with you?
Thousands of customers have trusted us with their much-loved bikes over the last ten years. If you’d feel happier knowing where your bike is going, by all means bring it down to us and have a look around. Just ring ahead and give us a bit of notice in case it’s a busy time.
How long does it take to check my bike and give an estimate?
About five minutes.
Is it really worth repairing my bike? New ones don’t seem to cost that much these days.
Please! Don't buy a really cheap new bike before you read this article. You’ll only regret it. Very cheap bikes go out of tune very quickly, they’re not much fun to ride and require more work. If you have a bike you feel comfortable with that's fallen on hard times we strongly recommend that you talk to us before you buy a new one. You could even give it the Specialbike treatment.
How can I pay?
We accept cash or cheques on delivery, or all major cards over the phone before we deliver.
Why haven't you replied to my message or booking request?
We reply to every single message and booking request we get. If you haven’t heard back we may not have had the correct phone number or email for you. Please do try again!
Who does your advertising?
Our flyers and adverts are designed by the very talented Steve Swingler. Click here for his homepage.
Do you service electric bikes?
No. Electric bikes are the one type of bike we don’t specialise in. We recommend that you contact the business you bought the bike from or the manufacturer to find out who your local approved service agent is.
Do you sell second-hand parts?
No. When replacing broken or worn out parts we only use new ones. That way we can provide you with a bike that works perfectly as well as a warranty for any new bits and pieces.
I just want to buy a tyre or a chain. Is that ok?
Sorry. We only supply parts for bikes that we are working on. Try your local bike shop or go online.
Is there something you forgot?
If you forget to tell us something about your bike or to ask to have something done when we collect it, no problem. Just give us a call (01273 202124) or send an email (workshop@southcoastbikes.co.uk) and we’ll get right on it.
Can I come and collect my bike?
Certainly. When we contact you to say your bike is ready just let us know you want to collect it and we’ll arrange it then.
What happens if you find something that will increase the cost?
If we discover something that will significantly increase the cost once we’ve started servicing your bike we’ll call you to discuss it before going any further. But we take a common sense approach - if we discover that you need an extra cable, inner tube or something else small that won’t make a significant difference to your estimate then we’ll often just go ahead. We find that most customers are happier with a finished bike which needed an extra part that added £7 to their bill, than to find out their bike isn’t finished because we couldn’t get hold of them to get permission to replace the part.

That said, some people prefer to make it very clear when we collect their bike that they are not willing to spend any more than the estimate. We write this clearly on the job ticket and under no circumstances will we exceed the estimate without speaking to you first.
Do you supply and fit accessories?
We’re happy to fit standard accessories such as lights, locks, mudguards and baskets to your bike – just let us know. For accessories you fit to a rider (such as clothing) or to a bike where choice is a major factor (such as luggage) we recommend that you go to a shop.
Can I have a free bell?
We are always happy to fit a bell to your bike for free – just ask.
I’m going away: can you store my bike for me?
This really depends on the time of year and how busy we are. For a few days, probably. For weeks or months, no.
Please note: For bikes left at the workshop for more than two weeks without prior agreement, we charge £3 per day storage.
Do you work on site?
We do estimates and assesment on site, but we only fix bikes in the workshop.